Post: GM Peer Support Service – Area Coordinator
Salary: £21,000 – £24,000 + Fantastic Benefits
Job Type: Full-time 12 month Fixed Term Contract
Location: Greater Manchester
Hours: 37.5 per week, 28 days holiday (plus national bank holidays) and other benefits, see below.
Our vision at CLI is that everyone feels a part of their community and can achieve their potential. We provide a
pathway into new, healthier, and positive lifestyles for people through mentoring, one-to-one support, group activity
and volunteering so people can develop the skills and community connections to enable them to sustain positive
change. To make our vision possible, we are seeking passionate, motivating, and dynamic Volunteer Coordinators
who will provide operational oversight and in role support to a team of volunteers across Greater Manchester.
As a Volunteer Coordinator, you will be responsible for the coordination of our volunteer team to support the delivery
of mentoring services for individuals being supervised by the National Probation service in the Community.
Working collaboratively with the Service Manager and Training and Volunteer Development Lead, to ensure we have
a high performing, consistent number of volunteer mentors available within a specific locality area across Greater
Manchester. We actively welcome applications from people who have lived experience of prison or probation,
addiction, mental ill-health, or homelessness, as this is often the reality for those people we support.
The successful candidate will commit to working in line with our workplace values which are:
• People come first in all our work.
• People need connections –to other people and to their communities.
• We believe in the power of relationships to build these connections.
• We value how all life experiences build strengths and capabilities.
• We believe in helping people achieve their potential through using these strengths and capabilities.
• Coordinate the delivery of mentoring services for individuals being supervised by the National Probation
service in the Community.
• Direct and manage the volunteer team across a specific locality area within Greater Manchester.
• Work with the Training and Volunteer Development Lead to ensure the required number of volunteer mentors
are maintained at all times.
• Identify training and development requirements withing the volunteer team and liaise with the Training and
Volunteer Development Lead to ensure these needs are met.
• To be responsible for the supervision, and performance of a team of volunteer mentors.
• Provide coaching and professional development sessions to a team of volunteer mentors, support to develop
professional practice in line with CLI’s delivery model.
• To be responsible for the effective processing of referrals, service user assessments and reviews.
• To ensure effective matching of mentors and mentees, providing high quality mentoring relationships.
• To provide quality oversight of the mentoring relationships within the service.
• To maintain highly effective administrative and reporting processes to support the accurate collation of
• To collate and provide the necessary information required for project reports.
• To maintain excellent working relationships with a range of professionals from partner agencies ensuring clear
referral pathways and effective communication is always in place.
• To support the delivery of volunteer training events when required.
• To be an active member of the service team attending meetings and training events, as necessary.
• To ensure that the project promotes and reflects equality of opportunity and diversity at all levels.
• To represent CLI at local events and partnership meetings.
• To be able to work flexibly when necessary to meet the needs of the business.
• Seek to improve his/her own performance, contribution, knowledge, skills and participate in training and
developmental activities as required.
• Comply with Health and Safety policies and procedures.
• Ensure the implementation of CLI’s policies and procedures.
• Contribute to a quarterly Learning and Development Report
• Ensure opportunities for service user involvement.
• Carry out such other relevant duties, as required.
• Experience of supervising and appraising staff or volunteers, motivating them and achieving positive
outcomes in line with contractual obligations.
• Experience of setting targets and monitoring performance of staff or volunteers.
• High level of relationship skills: Empathy; caring; acceptance; mutual affirmation; supportive and can give
constructive feedback to support continuous personal and professional development of volunteers.
• Good IT skills including the use of Microsoft Office applications.
• Excellent communication skills, both written and oral.
• Excellent organisational skills and attention to detail.
• Ability to prioritise own workload and work autonomously and as part of a team.
• Adaptability to changing and emerging needs as the project develops demonstrating flexibility and resilience
in challenging situations.
• Experience of data collection, administration and recording procedures with the ability to maintain case notes
and volunteer HR notes on digital platforms.
• Experience of building and maintaining strong relationships with partner organisations and developing
contacts and networks across a wide range of local services.
• Know when to seek assistance or supervision and how to engage meaningfully in planned supervision.
• Seek to improve own performance, contribution, knowledge, skills and participate in training and developmental activities as required.
• Professional curiosity with the ability and willingness to learn and apply learning to support delivery.
• Professional and values led with integrity, inclusivity, and respect for diversity.
• Carry out such other relevant duties, as required.
• Ability to work across Greater Manchester to meet service delivery demands when required.
• Full driving licence, own car and business insurance is essential.
How to Apply!
Follow this link to apply: https://www.totaljobs.com/job/volunteer-coordinator/maxad-recruitment-ltd-job94444099